That’s completely normal. Many custom pieces begin with only a feeling, idea, or inspiration.

You don’t need a finished concept before ordering. I will help shape and guide the creative direction with you, using your input along with examples and styles from my existing work.

To start a custom design, you simply fill out the custom order form. Once submitted, I review your story and reach out if needed before beginning the design process.

• I review your vision, story, and inspiration

• I begin hand-creating your custom design

• You receive one progress update to review the direction of the piece

• We align on that direction and make any final refinements at that stage

• Once approved, the piece moves into production

Each custom piece is created through an intentional, artist-led process. I work with creative direction to ensure the design develops authentically within my style while staying aligned with your vision.

This process is collaborative but structured. Clients are encouraged to share inspiration or reference existing work from current collections to help guide the initial direction.

Each custom design is a collaborative, intentional process.

Design phase: Typically 2–3 weeks depending on complexity. During this time, I create your design and provide a structured check-in to confirm direction before finalizing.

Once approved, the piece moves into production.

Production & shipping: Typically 2–4 weeks depending on the product. After production, your order is packaged and shipped directly to you.

es. You will receive one or more check-ins during the design process to review the direction and provide feedback. This ensures the piece develops in alignment with your vision before it is finalized and moved into production.

The review stage is designed to ensure your design feels aligned before it is finalized. Once approved, your piece is locked in and moved into production.

Because each piece is made specifically for you, we do not offer returns or exchanges.

However, if there is an issue with your order, please reach out—I will always do my best to make it right.

Refunds are only issued for incorrect or damaged items.

If this happens, please email kaylarose@velvetrosestudios.com with photos, your order number, and details.

Exchanges are not available due to the made-to-order process.

Shoes are designed to fit true to standard canvas sizing. We recommend selecting your usual size in similar footwear. We do not offer wide sizes at this time. If you are between sizes, we recommend sizing up for comfort.

If an item arrives incorrect or mislabeled, please contact us within 7 days at kaylarose@velvetrosestudios.com with your order number and photos. A replacement or refund will be provided.

Velvet Rose Studios is a story-driven design studio creating hand-designed footwear and accessories inspired by personal journeys, faith, and meaning. Each piece is crafted with intention, turning stories into wearable art.

Every piece is hand-designed, not AI-generated or mass-produced. Each design is created with meaning behind it—not just aesthetics. My work is rooted in story, faith, and intentional design, turning personal journeys into wearable art.

Yes. I offer pre-designed collections that are ready to purchase, as well as custom design work where you can create a personalized piece based on your story or inspiration.

If you’re drawn to a specific design, the pre-designed collections are a great fit. If you want something more personal or based on your own story, custom design is the best option.

Yes. If you have a story, idea, or inspiration, you can submit it through the custom order form. I’ll review it and guide you through the creative direction from there.

You can reach us anytime via email. We aim to respond quickly—usually within one business day.

All designs are created by hand using acrylic paints and traditional mediums on paper or canvas. Each piece is intentionally crafted with detail, expression, and meaning.

Once complete, the artwork is carefully digitized and refined so it can be translated across products while preserving its texture, depth, and originality.

For sublimation products, our manufacturer uses Mimaki Dye Sublimation Ink Sb411 and Sawgrass SubliJet HD ink, both Oeko-Tex™ certified. Some products may also use MYSUBLI-E Sublimation Transfer Ink, depending on the facility.

Machine washing is not recommended to preserve quality.

If needed, gently hand-wash with cold water only. Avoid brushes, bleach, and harsh detergents. If machine washing is used, wash cold with similar colors and air dry.

These items should be hand-washed only, without bleach or brushes.

Do not machine wash, tumble dry, dry clean, or iron on high heat. If needed, use low heat only.

Each piece is created only after an order is placed, ensuring nothing is produced without purpose.

This approach reduces overproduction and waste while allowing every item to be made intentionally for its owner—rather than being mass-produced or stored as excess inventory.

Each item is created with intention, making it naturally limited and unique.

Because everything is made on demand, you are receiving something thoughtfully produced rather than mass-produced in bulk.

Yes—shipping is free on all orders. Production and delivery times vary by product, but there are no additional shipping costs at checkout.

Shoes are manufactured in China, while other products are made in the USA.

Each piece is custom produced through trusted manufacturing partners to bring the design to life with care and consistency.

Some items are individually packaged for protection and may ship separately.

This includes hats, backpacks, and drinkware such as mugs and tumblers. Additionally, orders may be fulfilled across multiple facilities, resulting in separate shipments.

Items may arrive separately depending on fulfillment location or carrier timing.

If you have concerns, please contact: kaylarose@velvetrosestudios.com with your order number.

Before reaching out, please:

• Confirm your shipping address

• Check with your local post office

• Ask neighbors if the package was delivered nearby

If your order still cannot be located, contact: kaylarose@velvetrosestudios.com with your order number.